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Corporate training

The Corporate Planning tool takes the organisation on a journey which liberates directorates, teams and individuals through activities that inspire and encourage innovation, whilst producing focused actions that guarantee a truly customer driven outcome.

  • Corporate Planning
  • Corporate Governance.
  • Corporate Culture.
  • Customer Excellence.
  • Leadership Development.

Corporate Planning

The Corporate Planning tool takes the organisation on a journey which liberates directorates, teams and individuals through activities that inspire and encourage innovation, whilst producing focused actions that guarantee a truly customer driven outcome.

Our approach provides organisations with a tiered and structured methodology that inspires leaders to engage, develop and communicate with all stakeholders in order to produce an innovative and shared vision and ensure that everyone is clear on how they contribute to corporate goals. From clearly owned and embedded goals real social and commercial advantage flows.

Corporate Governance

The setting of a strategic vision informed by stakeholders, alongside the management of risk, whilst ensuring transparency and accountability is a daunting challenge.

The Corporate Governance offers executives and non executives a framework within which they can establish the right skills, competencies, people and means of recognition, in order to produce an inspirational vision which is supported by a customer driven delivery plan.

Corporate Culture

The right Corporate Culture is vital to achieve your organisational aspirations, but can be difficult to identify, change and evolve. Through the simplistic use of the Cameron & Quinn model incorporating a range of diagnostic techniques, we can help you identify your current culture objectively, whilst at the same time establishing the desired organisational culture required for enduring success.

Having identified the gaps and the road map which will enable your teams to embrace the desired blend of attitudes, values, behaviours and aspirations, we will work with you to introduce a sustained change in culture with clear goals and measurable outcomes, and with successes measured against defined business benefits.

Customer Excellence

Customer Excellence is more than customer care! The program places the organisation and staff in the shoes of your customers - literally!

We use a tried and tested, structured model that has won both client accolades and Customer Service awards for the positive impact the programme has had on service delivery. Our programme enables staff at all levels within the business to identify barriers to achieving customer excellence, and the ways in which blockages can be quickly removed. We strengthen their individual skills sets, enabling them to do the right things, right, first time.

Working with a clearly developed strategic vision of what customer excellence looks like for your business, the program will give you the tools, approach and support to be the best organisation in the delivery of top quality services to your customers and stakeholders

Leadership Development

Great leaders inspire increased productivity and commitment in their teams, which in turn directly benefits customers. The leadership tool within the program takes the concept of action learning, which connects learning to the business environment, and blends it with different events which produce a step change in both personal and collective performance.

Our unique and challenging approach goes beyond academic theory and delivers immediate business benefits evidenced by enhanced corporate commitment, a positive impact on customer service and high performing teams. Taken together, both reputation and customer satisfaction is significantly enhanced during the course of the programme and not many years later!

 
 

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